Vivalia Travel
Información sobre Vivalia Travel
03185, Torrevieja
Horario de apertura
- lunes: 9:30–18:00
- martes: 9:30–18:00
- miércoles: 9:30–18:00
- jueves: 9:30–18:00
- viernes: 9:30–18:00
- sábado: Cerrado
- domingo: Cerrado
Asesores de viajes y especialistas en cruceros con más de 20 años de experiencia.
Travel advisors and cruise specialists with more than 20 years of experience.
Nuestro comentario desde AgenciasDeViajes.com.es sobre Vivalia Travel:
Vivalia Travel es una agencia de viajes reconocida por su excelente servicio y la atención personalizada que brinda a cada cliente. Con más de 20 años de experiencia en la industria, su equipo de profesionales es amable y eficiente, ayudando a planificar viajes inolvidables para sus clientes.
A continuación, se destacan algunos puntos fuertes de Vivalia Travel:
- Personal amigable que está siempre dispuesto a ayudar y resolver dudas.
- Buena comunicación y atención al detalle, garantizando una planificación sin inconvenientes.
- Ofertas competitivas en cruceros y escapadas cortas.
- Satisfacción de la mayoría de los clientes, muchos de los cuales repiten sus reservas.
No obstante, algunos usuarios han expresado preocupaciones sobre ciertas experiencias, incluyendo:
- Problemas en la calidad del servicio de algunos hoteles asociados, lo cual está fuera del control de la agencia.
- Comentarios, aunque mínimos, sobre la falta de seguimiento en algunas quejas.
En general, Vivalia Travel se posiciona como una opción sólida para quienes buscan un viaje memorable con la garantía de un servicio profesional y atento.
Vivalia Travel: Opiniones
Experiencia fantástica: All the staff were very friendly and efficient.
Experiencia fantástica: Wij zijn in mei naar althea geweest naar hotel cap negert. Heel mooi hotel aan zee heerlijk eten leuk personeel echt genoten gaan in september weer
Experiencia fantástica: Super friendly and efficient staff. Answered all my questions.
Thank you for your kind words! We're delighted to hear that our staff was able to assist you efficiently and answer all your questions. We appreciate your support and look forward to serving you again!
Experiencia negativa: Will never travel with this company again ! Went to Calpe for a “Valentines “ w/e to supposedly 4* Hotel Bahia . What an awful place ! The dining room was like the worst canteen you can imagine . No table cloths , no cruet on te table , hardly any waiters Wine was meant to be included and we had to return and queue up at reception for a green sticker to say we were entitled to one glass ! No quiet area to read , play games or just chat . The noise was incredible and the dining area and reception where we had to sit was freezing cold . Why wasn’t this researched by Vivalia ? We all felt totally ripped off !!
Dear customer,
We are truly sorry that this was your first experience with Vivalia Travel and that it was not satisfactory. We have been providing excellent service for over 20 years, and the vast majority of our clients are very satisfied with our services and experiences. You can verify this by checking the reviews and feedback from other travelers.
Regarding your stay, Vivalia Travel strictly fulfilled everything that was contracted: we organized the trip, provided efficient and comfortable transportation from various pick-up points to the hotel, and also offered all our clients a 3-night stay at a 4-star hotel.
After our inquiries, we have confirmed that the hotel restaurant had a specific issue with service during your stay. We understand that this may have affected your overall perception, but this is an aspect beyond our control, as the restaurant's operations are the hotel's sole responsibility. However, Vivalia Travel is doing everything possible to ensure that this kind of incident does not happen again, and we are relaying the complaints to the hotel management to request improvements in their service.
On our part, we offered all our clients a free upgrade to rooms with sea views, with the goal of improving their stay and providing a more enjoyable experience. Regarding the hotel's facilities, it meets the standards of a 4-star establishment, offering well-equipped spaces, such as its terrace on the rooftop with sea views, ideal for reading, relaxing, or enjoying a drink in a tranquil environment.
We regret that the trip did not meet your expectations, and we reaffirm our commitment to improving the experience for all our clients.
Sincerely,
The Vivalia Travel Team
Experiencia fantástica: Professionnel.
Experiencia fantástica: Una empresa con grandes profesionales y estupendo servicio. Siempre que tengo que organizar un viaje cuento con ellos. Los recomiendo sin dudarlo.
Experiencia fantástica: Vivalia travel are so helpful and efficient. No question is a problem. Good communication too.
Experiencia fantástica: Excellent service
Experiencia fantástica: Fabulous lady there, easy to chat with ,Excellent English
Thanks for your kind words.
Experiencia positiva: Muy amable y te explica muy bien
Experiencia positiva: Die gebuchte Reise nach Altea stellte sich als wahrer Glücksgriff heraus. Mit Cap Negret sollte man übers Jahr mehr Reisen vermitteln vielleicht sogar mit Transfer. Wir können Vivalia Travel nur empfehlen.
Thanks for your kindly comment.
Experiencia fantástica: Heißt jetzt Sliders Super gut gegessen. Eigentlich wie immer
Experiencia fantástica: Very friendly staff, shall be using them again
We appreciate you taking the time to write to us.
Experiencia positiva: Billig, godt, men for mye støy. Musikk fra taket høyt og meget dårlig lyd. Raymond og jeg må nesten skrike til hverandre.
I think you have put your review in the wrong place. This is not a bar, it's a travel agency. Thank you
Experiencia fantástica: A good travel company with a variety of great trips.
Dear Mrs Harvey. Your feedback is very important to us. Thank you
Experiencia positiva: Flott sted men dessverre for mange plasser i forhold til vaskemaskiner og serviceanlegg.
Unfortunately, I think the company on which you are making an assessment has made a mistake. Thank you
Experiencia fantástica: La agencia de viajes más completa, encantadores los tres
Gracias Maria Teresa por tus comentarios.
Experiencia positiva: Have only visited this place on line so can't describe really anything, although their website was very informative!
Experiencia fantástica: Excellent service, very efficient and friendly staff who take the time to identify the perfect holiday for you.
Thank you Mr Bednarek
Experiencia fantástica: Great deals on short or long breaks and cruises sometimes with coach included. Really helpful staff, explain everything clearly. Cecilia is amazing and can't do enough to make your hole holiday experience stress free
Dear Mr Dawson, thank you for your star rating. We appreciate your comments.
Experiencia positiva: Profesionales
Gracias por su comentario
Experiencia fantástica: Very knowledgeable assistants,
Than you so much for your star rating. We appreciate your comments.
Experiencia fantástica: Grandes profesionales. Fui atendido por Antonio que resolvió todas mis dudas y me gestionó un viaje inolvidable. Muchas gracias
Experiencia fantástica: Grandes profesionales. Fui atendido por Antonio que resolvió todas mis dudas y me gestionó un viaje inolvidable. Muchas gracias
Muchas gracias Angel por sus comentarios. Estaremos encantandos de atenderle nuevamente cuando requiera nuestros servicios.
Experiencia fantástica: Very helpful staff but unfortunately we cannot register until May
Dear Ms Speirs, thank you for your star rating. There is a pre-arranged period of time to joing the Imserso programme every year and this is beyond our control.
Experiencia fantástica: Very helpful
We thank you for your nice comments.
Experiencia positiva: The trip was brilliant thank you Vivalia.
Thank you for your star rating.
Experiencia fantástica: Fantastic staff
Thank you so much for your comments.
Experiencia fantástica: Fantastic
Thank you for your star rating.
Experiencia fantástica: Great communication, speaks good englsh
Thank you for taking some of you time to contact us. We appreciate your comments.
Experiencia fantástica: Very nice people working there very busy but they havehelp very good for long time we dont go anywhere else.
Thank you for your rating.
Experiencia fantástica: Very helpful
Thank you for your rating.
Experiencia fantástica: Excellent service well executed holidays
Experiencia fantástica: Great online booking procedure, easy lay out etc
Experiencia fantástica: Been many times through Antonio at Vivalia.. always took great care of us and made sure we were happy. Going again with them in November..he is charming but professional..
Thank you for your rating.
Experiencia fantástica: I have used this firm for the past 14 years and I have been very happy with the service Nothing is a problem for them, always courtious and and happy. I have done long haul, cruises, and short trips all without any problems I would and have recommend them to anyone.
Thank you for your rating.
Experiencia fantástica: Always straightforward and quick. Very professional and welcoming.
Thank you for your rating.
Experiencia fantástica: We booked a cruise through Vivalia travel. The service was great from start to finish. We were given all the information we needed. Highly recommend.
Thank you for your review and your kind comment. Thank you for using our services, our goal is for our customers to enjoy.
Experiencia positiva: Always good food, friendly service
Experiencia negativa: Still waiting for a reply to my email enquiry about a week ago
Dear Mr Briggs,
Thank you for your review. We have noticed you have awarded us 1 star because you are still waiting for a reply to your email. We would like to point out that we have checked our inbox and spam folders and we have not received any emails from you. Perhaps before awarding us 1 star you should have contacted us in order to check we have received your email. Our telephone number is in the public domain. At that point we would have been able to resolve your issue. Vivalia Travel is proud to have a reputation of excellent customer service but we are still unable to respond to emails we have not received.
Experiencia fantástica: Patron et personnel très aimable super bien accueillis à recommander
Merci de votre considération
Experiencia fantástica: Un servicio impecable y excelente por parte de Vladimir. Ojalá y todos fuésemos como él.
Experiencia negativa: Antonio of vivalia travel handled two travel trips one domestic one to India. Both trips were handled very proffesionaly. Antonio explained every detail of the schedual so patiently in a very calm manner. We were very impressed and will continue to use them in the future. Barry Nathan
Thank you for your rating.
Experiencia positiva: Helpful staff when booking but lack of follow up when you have a complaint
We appreciate your consideration: we try to be helpful to all our customers. However we would like to remind you that we have been in touch with the cruise line since January 11th as you could see from all the email copies sent to the company which were printed off and given to you in our office two days ago. We always do all necessary follow up to all customers' complaints they send to the travel providers. Customers are informed in due course.
Experiencia fantástica: Grandes profesionales del sector con muchos años de experiencia, servicio excelente, responsabilidad y ganas de satisfacer las necesidades del cliente.
Experiencia negativa: Como todos
Experiencia fantástica: Personal muy atento y amable.Muy recomendable siempre que viaje volveré ahí.Muchas gracias por la atención e información recibida.
Experiencia positiva: Always helpfull and very competitive with the pricing,
Experiencia fantástica: Very friendly explained everything very well, no pressure to purchase, follow up email to ensure everything satisfactory
Dear Mr Whitbread, Thank you for your nice comments.
Experiencia fantástica: We had our cruise canceled due to covid. IT took a little while but VIVALIA made sure we got it xx friendly staff. My mum and dad have been on various trips and highly recommends them
Dear Ms Trant, thank you for your nice comments and patience.
Experiencia fantástica: Always helpful and friendly a f hi r you what you ask for
Experiencia positiva: Great campsite on the coast trail and short walk to access to the beach. Beautiful sunsets! Great facilities but avoid camping on first two rows as there is road noise from the A149. Between Sheringham and Crommer. Great walks in Sheringham Park nearby. Would certainly go again.
Experiencia positiva: I didn't actually purchase anything today, but the quality of the goods was very good.
Experiencia fantástica: Great friendly service as always.. Can't wait for the trip
Experiencia fantástica: So helpful, and very well priced holidays..
Experiencia fantástica: We booked a cruise through Vivalia and the staff were very helpful all through the process.
Experiencia fantástica: Excellent service
Experiencia fantástica: Really good value holiday breaks. Staff speak English and are very helpful
Experiencia fantástica: Great trips at great prices
Experiencia fantástica: Very helpful and friendly.
Experiencia fantástica: brilliant customer service
Experiencia positiva: Muy bien atendido en todo y gente muy amable.
Experiencia fantástica: Superbra bemötande och bra service och information
Experiencia positiva: Always very helpful
Experiencia fantástica: super Kreuzfahrt, alles bestens durch Vivalia Travel durchorganisiert. Mein Respekt.
Experiencia fantástica: Оформление прошло корректно, быстро, с улыбкой... Благодарны за такое обслуживание. Приятно сотрудничать со специалистами!
Experiencia positiva: Helpfull
Experiencia positiva: Nice clean bar and good service, they do great tapas.
Experiencia positiva: Very efficient and friendly staff
Experiencia fantástica: Always my favourite
Experiencia fantástica: Excellent service and friendly staff. Used this travel agent a few times and always find them helpful.
Experiencia fantástica: Very helpful and polite. We booked a cruise and the lady who worked with us was very informative.
Experiencia fantástica: Perfect
Experiencia fantástica: Fantastic travel agency. Very helpful staff.
Experiencia fantástica: Very Good
Experiencia fantástica: Excellent great service very friendly and efficient
Experiencia fantástica: Very helpful staff.
Experiencia fantástica: Great quick service thanks!!
Experiencia fantástica: Staff were all very good. Chose us a great Hotel in Almera Spain
Experiencia fantástica: Lite men greit reisebyyå
Experiencia positiva: Good deals, but not always..!!!!
Experiencia positiva: Good offers
Experiencia fantástica: Muy bien
Experiencia negativa: Unimpressed
Experiencia fantástica: Very helpful and attentative staff. Always cater to our needs.
Experiencia fantástica: Always look after you and very professional
Experiencia fantástica: Excellent travel agent very helpful
Experiencia fantástica: Really helpful can't fault them.
Experiencia fantástica: Great staff. Very helpfull.
Experiencia fantástica: I would recommend this travel agency to anyone, nothing but courtesy and helpful information, making it a easy as possible to book a holiday.
Experiencia fantástica: Brilliant staff. Very helpful.
Experiencia fantástica: Used Vivalia for ~10 years and always found them to be courteous and efficient. Great value short breaks to be enjoyed
Thank you so much Mr Ashworth.
Experiencia fantástica: La mejor agencia de Torrevieja con diferencia
Experiencia negativa: Je suis allez dans cette agence car elle est au bas notre immeuble donc la proximité , d'une part ils ne parle que l'anglais et pour la réservation de bateau pour une traversée algeciras/seuta que je vpulais effectuée, ils ne le font pas . Tans pis c'est bien dommage pour les clients.
Estimada latifa, agradecemos que se haya pusto en contacto con nosotros, sentimos no hablar frances, pero le podemos atender en español e ingles. Referente a los ferrys, estamos especializados en la venta de paquetes vacacionales y cruceros, por lo que no trabajamos con compañias de ferrys.
Experiencia fantástica: Always book our holidays here, they have fantastic deals on cruises and short breaks. Antonio could not be more helpful.
Experiencia positiva: Very helpful
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